My room does not look like the pictures.

If your room does not match the pictures or descriptions provided at the time of booking, here are the steps you should take to address the issue:

#### Contact Customer Service:

1. **Document the Discrepancy:**

- Take photos or videos of the room to document the differences between what was advertised and what you received. This will be useful for any discussions with the hotel or for filing a complaint.

2. **Inform Tourlane Customer Service:**

- If the hotel is unable or unwilling to resolve the issue to your satisfaction, contact our customer service for assistance. Provide them with the details of the discrepancy, the photos or videos you took, and any correspondence with the hotel staff.

3. **Provide Documentation:**

- Share the photos, videos, and booking confirmation with our customer service to help them understand the issue and advocate on your behalf.

4. **Ask for a Resolution:**

- If the hotel is unable to provide a room that matches the description, ask for alternative solutions, such as a discount, a refund, or additional amenities to compensate for the discrepancy.

#### Steps to Take:

1. **Stay Calm and Polite:**

- While it can be frustrating, staying calm and polite will help you communicate more effectively with the hotel staff and customer service.

2. **Follow Up:**

- Follow up with the hotel and customer service to ensure that the issue is being addressed and to receive updates on any potential resolutions.

#### Contact Information:

You can contact us through our customer service portal. We will help you navigate the situation and ensure that your accommodation issue is resolved promptly.

By following these steps, you can address the issue of a room not matching the advertised description and work towards a satisfactory resolution. If you need further assistance, please do not hesitate to contact our customer service.