▸Internal Knowledge

Where did I get the hotel booking confirmation?

Many of our local partners are now fully digital - the booking details have been shared with them according to your itinerary and do not require a physical proof. Simply follow the instructions related to start times and pick-up or meeting points, mention your name and that you are a Tourlane customer and you are ready to go! When the travel documents are necessary, they are typically available in the app 7 days before departure. You can access them via the Documents section on your trip's main page. If you have not received the documents by this time, please contact our customer service.

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We would like to add something to the trip at short notice. Who should we contact?We would like to change the itinerary at short notice. Who should we contact?Can we stay longer?We do not like the hotel. Can we change it at short notice?We do not like the hotel. Can we change it at on the spot?Can I change my booked hotel?Where can I find my travel documents?When will the travel documents be available in the app?Will I receive the documents only online and not in printed form by mail?Where can I find my travel documents?Please send me PDF version of my documents Will I still receive documents?Will I receive my documents in printed or digital form?My flight is canceled, what do I do?I want to talk with the agent that sold me the trip I want to book another trip with Tourlane My flights need to be rescheduled due to a natural disaster, can you help me?What is the difference between Tourlane Flex and travel insurance?I would like to make a special request for my hotel room Can I request an early check-in or late check-out for my hotel?My room does not look like the pictures.The hotel cannot find my reservation I was asked to pay a tourist tax at my hotel, is Tourlane going to pay me back?We missed our transfer, what do we do?