The hotel cannot find my reservation

If the hotel cannot find your reservation, please follow these steps to resolve the issue:

#### Immediate Actions:

1. **Double-Check Your Confirmation:**

- Verify the details of your booking confirmation, including the hotel name, dates, and reservation number. Ensure that you are at the correct hotel.

2. **Show Your Confirmation:**

- Present your booking confirmation email or booking document to the hotel staff. This should include your reservation number and any other relevant details.

3. **Contact Customer Service:**

- Reach out to our customer service immediately to inform them of the situation. Provide them with your booking reference and details of the issue. They can assist in resolving the problem with the hotel.

4. **Document the Situation:**

- Keep a record of your interactions with the hotel staff, including names, times, and any information provided. This will be useful for follow-up actions.

#### Contact Information:

You can contact us through our customer service portal. We will help you navigate the situation and ensure that your accommodation issue is resolved promptly.

#### Additional Steps:

1. **Stay Calm and Patient:**

- Hotel reservation issues can be frustrating, but staying calm and patient will help you communicate more effectively with the hotel staff and customer service.

2. **Alternative Accommodations:**

- If the issue cannot be resolved quickly and the hotel is fully booked, our customer service can assist you in finding alternative accommodations nearby.

By following these steps, you can effectively address the issue of a missing hotel reservation and ensure that you have a place to stay. If you need further assistance, please do not hesitate to contact our customer service.