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- We would like to add something to the trip at short notice. Who should we contact?
If you would like to make changes to your trip, please contact our customer service. Changes are possible up to 30 days prior to departure, subject…
- We would like to change the itinerary at short notice. Who should we contact?
If you would like to make changes to your trip, please contact our customer service. Changes are possible up to 30 days prior to departure, subject…
- Can we stay longer?
If you would like to make changes to your trip, please contact our customer service. Changes are possible up to 30 days prior to departure, subject…
- We do not like the hotel. Can we change it at short notice?
If you would like to make changes to your trip, please contact our customer service. Changes are possible up to 30 days prior to departure, subject…
- We do not like the hotel. Can we change it at on the spot?
If the hotel cannot provide a remedy (e.g., room change), please contact our customer service. Please document all grievances with photos or videos.
- Can I change my booked hotel?
Changing your booked hotel on a short notice cannot be guaranteed due to availability, and pricing may be different. Please reach out to customer…
- Where can I find my travel documents?
Many of our local partners are now fully digital - the booking details have been shared with them according to your itinerary and do not require a…
- When will the travel documents be available in the app?
Many of our local partners are now fully digital - the booking details have been shared with them according to your itinerary and do not require a…
- Will I receive the documents only online and not in printed form by mail?
Many of our local partners are now fully digital - the booking details have been shared with them according to your itinerary and do not require a…
- Where did I get the hotel booking confirmation?
Many of our local partners are now fully digital - the booking details have been shared with them according to your itinerary and do not require a…
- Where can I find my travel documents?
Many of our local partners are now fully digital - the booking details have been shared with them according to your itinerary and do not require a…
- Please send me PDF version of my documents
Many of our local partners are now fully digital - the booking details have been shared with them according to your itinerary and do not require a…
- Will I still receive documents?
Many of our local partners are now fully digital - the booking details have been shared with them according to your itinerary and do not require a…
- Will I receive my documents in printed or digital form?
Many of our local partners are now fully digital - the booking details have been shared with them according to your itinerary and do not require a…
- My flight is canceled, what do I do?
"If your flight is canceled, please follow these steps: 1. Contact the Airline: - Reach out to the airline immediately to understand your options for…
- I want to talk with the agent that sold me the trip
After the completion of the planning phase, our experienced travel experts in the customer service department are available to assist with any…
- I want to book another trip with Tourlane
That's great to hear! To book another trip with Tourlane, please visit our website to explore various travel destinations and packages. Our website…
- My flights need to be rescheduled due to a natural disaster, can you help me?
If your flights need to be rescheduled due to the a natural disaster, please follow these steps to get assistance: If You Booked Your Flights with…
- What is the difference between Tourlane Flex and travel insurance?
Tourlane Flex: This is a flexible travel rate offered by Tourlane, designed to give travelers added flexibility for their planning. It focuses on…
- I would like to make a special request for my hotel room
For special requests, please contact our customer service at least 30 days prior to departure. They will assist you with modifying your reservation,…
- Can I request an early check-in or late check-out for my hotel?
Yes, you can request an early check-in or late check-out for your hotel stay. However, whether your request can be accommodated depends on the…
- My room does not look like the pictures.
If your room does not match the pictures or descriptions provided at the time of booking, here are the steps you should take to address the issue:…
- The hotel cannot find my reservation
If the hotel cannot find your reservation, please follow these steps to resolve the issue: #### Immediate Actions: 1. Double-Check Your Confirmation:…
- I was asked to pay a tourist tax at my hotel, is Tourlane going to pay me back?
Tourist taxes, also known as occupancy taxes or city taxes, are often not included in the initial booking cost and are typically paid directly by the…
- We missed our transfer, what do we do?
If you missed your transfer, please follow these steps: 1. Check Your Travel Documents: Look for any contact information or instructions provided in…