I was asked to pay a tourist tax at my hotel, is Tourlane going to pay me back?

Tourist taxes, also known as occupancy taxes or city taxes, are often not included in the initial booking cost and are typically paid directly by the guest at the hotel. These taxes are mandated by local governments and are usually not covered by travel agencies or tour operators.

However, if your travel package explicitly states that all taxes are included and paid by Tourlane, then you should not have been asked to pay the tourist tax at your hotel. In this case, please follow these steps:

1. **Collect Documentation:** Keep all receipts and any documentation related to the tourist tax payment you made at the hotel.

2. **Check the ""Included/Excluded"" section in your documentation for more details on what is covered in your travel package.

3. **Contact the Hotel:** Inform the hotel staff that your travel package includes all taxes paid by Tourlane. Provide them with your booking confirmation and any relevant documentation.

4. **Contact Customer Service:** Reach out to our customer service to report the issue. Provide them with all relevant details, including your booking reference, the receipt for the tourist tax, and any correspondence with the hotel. They can investigate the matter and assist you in obtaining a reimbursement if applicable.

You can contact us through our customer service portal.